Shipping Policy

Sales made on any Nationality Apparel site are fulfilled by Printify. This policy covers universal shipping requirements for all destinations and specific requirements for individual countries. These important rules must be followed to ensure successful delivery, as not meeting these requirements can result in the order being returned to sender.

Total Shipping Time = Production time + Shipping Time. 
1. For all US addresses allow 1-7 Days production time + 2-5 Days shipping time.
2. For all Non-US addresses Allow 1-7 Days production time + 10-30 Days shipping time.

Please see below guidance for:
- All Shipping Addresses
- Shipping to or within Germany
- Shipping to Brazil
- Shipping to Chile

All shipping addresses

The following shipping address requirements are applicable to all destinations:

  • The shipping address must be exclusively in Latin characters.
  • Printify does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

Delivery to a PO box

  • Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.
  • PO box addresses are not supported by Express Delivery for both orders imported from sales channels and manual orders. If a customer submits an order with Express Delivery and enters a PO box address, it will be imported as a standard order in Printify.
  • The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
    • First name: John (matching the name on the box)
    • Last name: Smith (matching the name on the box)
    • Address 1: PO Box 1776
    • Zip code: 28034
    • City: Dallas
    • Country: United States
Note
Deliveries to a PO box might encounter delays or issues, even when the address guidelines are followed. There are clear risks and PO Boxes are not recommended as suitable addresses, as the delivery guarantee is smaller compared to door delivery. Please note that if the address guidelines aren’t followed, or if order tracking confirms successful delivery, we won’t be able to offer compensation.

Shipping to or within Germany

There are specific shipping requirements for orders delivered to home addresses in Germany as well as those sent to parcel lockers (Packstations) or collection points (Paketfiliale or Paketshop). It’s crucial customers to adhere to the guidelines below to ensure a successful delivery.

Requirements for home delivery  

For a successful home delivery, the following should be provided:

  1. Recipient’s name (matching the name on the apartment building)
  2. Street address and house number
  3. Apartment number (if applicable)
  4. Floor number (optional)
  5. Zip code
  6. Country

If the recipient doesn’t provide the listed information, the carrier might be unable to identify the recipient’s apartment. As a result, the shipment will be returned without any further delivery attempts by the carrier.

Note
PO box addresses can’t be used for orders to or within Germany.

Requirements for shipments delivered to a parcel locker or Packstation

Note
Deliveries to a parcel locker are available only for orders being shipped to or within Germany. Deliveries to a parcel locker in another country are not supported at this time and will be returned to the sender.

For deliveries to Packstation (or Paketfiliale/Paketshop) addresses, all of the following criteria must be met:

  1. The order recipient needs to activate their Deutsche Post/DHL account for both options (Packstation and Paketfiliale/Paketshop). Failure to do so may lead to the shipment being returned.
  2. Once activated, they will receive a postal number, which must be entered in either the “First name” or “Last name” line of the address. Failing to comply with this requirement will result in the number not being recognized, leading to the return of the order. The correct address format for a delivery to a Packstation or Paketfiliale/Paketshop is as follows:
    • First name: John Smith
    • Last name: 1234567890 (postal number)
    • Address 1: Packstation 104
    • Zip code: 46282 
    • City: Dorsten
    • Country: Germany

Shipping to Brazil

It is mandatory to include the recipient’s CPF (Cadastro de Pessoas Físicas) tax number on the shipping label of the order. Each individual living in Brazil has a unique 11-digit CPF number. 

  • If Nationality Apparel must create the order manually, the customer will be need to provide the recipient’s CPF number is added to the “Address 2” line in Printify using the format XXX.XXX.XXX-XX. Additionally, make sure to indicate the recipient’s phone number to ensure a smooth delivery.
  • For orders imported from a sales channel, Nationality Apparel will request the CPF number and phone number (if not already provided) from the customer in order to edit the order and add this information to the shipping details before sending it to production. The recipient’s CPF number will be added to the “Address 2” line in Printify using the format XXX.XXX.XXX-XX.

edit-order-2.png

Shipping to Chile

It is mandatory to include the recipient’s RUN (Rol Único Nacional) or RUT (Rol Unico Tributario) tax number on the shipping label of the order (for individuals, both of these numbers will be the same). Each individual living in Chile has a unique 8 or 9-digit RUN / RUT number.

  • If Nationality APparel must create an order manually, we will require the recipient’s RUN / RUT number to add to the “Address 2” line in Printify. Additionally, the recipient’s phone number will be required to ensure a smooth delivery.

  • For orders imported from a sales channel, Nationality Apparel will request the RUN / RUT number and phone number (if not already provided) from the customer. Then, edit the order and add this information to the shipping details before sending it to production. The recipient’s RUN / RUT number will be added to the “Address 2” line in Printify using the format XX.XXX.XXX-Z (7 or 8 digits, plus a verification digit).

edit-order-2.png